Shipping policy

Last updated: 30 August 2026

At Menkaart Creative, we carefully pack every order before dispatch. This Shipping Policy explains how we process and deliver orders placed through our website.

1. Order Processing Time

  • Orders are generally processed within 1–3 business days after payment confirmation.

  • Personalised or customised products may require additional processing time because they are prepared according to the customer's requirements.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

2. Shipping Time

After your order has been dispatched, delivery generally takes approximately 3–7 business days, depending on the delivery location and courier service.

Delivery times are estimates and may vary because of:

  • Delivery location

  • Courier operations

  • Weather conditions

  • Public holidays

  • High-demand periods

  • Unexpected transportation or operational delays

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Any free-shipping offer will be subject to the conditions mentioned on the website or during checkout.

4. Delivery Areas

We currently aim to deliver orders to serviceable locations within India.

Delivery availability may depend on the pincode and the courier services available in that area.

If your pincode is not serviceable, the order may not be available for delivery to that location.

5. Tracking Your Order

Once your order has been dispatched, tracking information may be provided through the contact details submitted during checkout.

You can use the tracking information to follow the progress of your shipment.

Please allow some time for the tracking information to become active after dispatch.

6. Incorrect or Incomplete Address

Customers are responsible for providing accurate delivery information, including:

  • Full name

  • Complete delivery address

  • Correct pincode

  • Active phone number

  • Other information required for delivery

Menkaart Creative is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

If an order is returned to us because of incorrect delivery information, additional shipping charges may apply for reshipment.

7. Delayed Deliveries

Although we work with delivery partners to dispatch orders on time, delivery delays may occur due to circumstances beyond our control.

If your order is delayed, please contact us with your order number so that we can help you check the shipment status.

8. Damaged Package or Product

If your package appears damaged at the time of delivery, please take clear photographs or videos of the package and product and contact us within 48 hours of delivery.

For damaged or defective products, please refer to our Return & Refund Policy for further information.

9. Personalised Products

Personalised products are prepared specifically according to the details provided by the customer.

Please carefully check your name, text, photo, design, and other personalisation details before placing your order.

Once the order enters the customisation or production process, processing may take additional time and cancellation may not be possible.

10. Multiple Products in One Order

If an order contains multiple products, they may be shipped together or separately depending on product availability, processing requirements, and delivery arrangements.

11. Contact Us

If you have any questions about shipping or the status of your order, please contact Menkaart Creative using the contact details provided on our website.

Menkaart Creative

We appreciate your patience and thank you for shopping with us.