Terms of service

Last updated: 30 August 2026

Welcome to Menkaart Creative. By accessing or using our website and purchasing our products, you agree to the following Terms of Service. Please read these terms carefully before using our website or placing an order.

1. About Menkaart Creative

Menkaart Creative is an online store offering creative and personalised products, including mugs, customised mugs, gift products, and digital products.

These terms apply to all visitors, customers, and users of our website.

2. Use of Our Website

You agree to use our website only for lawful purposes. You must not:

  • Use the website for fraudulent or unlawful activities.

  • Attempt to interfere with the website or its security.

  • Copy, reproduce, or use our website content without permission.

  • Provide false or misleading information while placing an order.

  • Use another person's information or payment details without authorisation.

We may restrict or suspend access to our website if we believe these terms have been violated.

3. Product Information

We make reasonable efforts to provide accurate information about our products, including descriptions, images, prices, sizes, and available options.

However, slight differences in colour or appearance may occur because of screen settings, lighting, photography, or the printing process.

Product availability may change without prior notice.

4. Personalised Products

Some products offered by Menkaart Creative can be personalised according to information provided by the customer.

Customers are responsible for checking the accuracy of:

  • Names and spellings

  • Text and messages

  • Photos or other uploaded content

  • Personalisation details

  • Product selections

Once a personalised order has entered production, changes or cancellations may not be possible.

Menkaart Creative is not responsible for mistakes caused by incorrect information supplied by the customer.

5. Customer-Provided Content

If you upload photographs, text, designs, or other material for a personalised product, you confirm that you have the right to use and share that material.

You must not submit content that:

  • Violates another person's copyright or intellectual property rights.

  • Contains unlawful or harmful material.

  • Infringes another person's privacy or other legal rights.

Menkaart Creative may refuse an order if the submitted content appears to violate applicable laws or these terms.

6. Orders and Acceptance

When you place an order through our website, you are making a request to purchase the selected product.

An order is considered accepted when Menkaart Creative confirms or processes the order.

We reserve the right to cancel an order in situations such as:

  • Product unavailability.

  • Incorrect pricing or product information.

  • Suspected fraudulent activity.

  • Incorrect or incomplete customer information.

  • Circumstances beyond our reasonable control.

If we cancel an order after payment has been received, an applicable refund will be provided.

7. Pricing and Payment

All product prices displayed on our website are subject to change.

The price applicable to your order will generally be the price shown at the time the order is placed.

Customers are responsible for providing valid payment information and completing the payment process through the available payment methods.

8. Shipping and Delivery

We aim to process and dispatch orders within the timeframe mentioned on the website or at checkout.

Delivery times may vary depending on the delivery location, courier service, weather, public holidays, operational delays, or other circumstances beyond our control.

Customers are responsible for providing accurate delivery information.

Menkaart Creative cannot be held responsible for delays resulting from incorrect addresses or information provided by the customer.

9. Returns, Exchanges and Refunds

Returns, replacements, and refunds are handled according to our Return & Refund Policy.

Personalised or customised products are generally not eligible for return due to a change of mind. However, issues such as receiving a damaged, defective, incorrectly produced, or wrong product will be reviewed according to our Return & Refund Policy.

10. Digital Products

For digital products, customers are responsible for providing a valid email address and ensuring that they can access the purchased files.

Due to the nature of digital products, completed digital purchases may not be eligible for return or refund once the product has been delivered or accessed, except where required by applicable law or where the product has a genuine technical issue.

Customers must not redistribute, resell, copy, or commercially share our digital products unless explicit permission has been provided by Menkaart Creative.

11. Intellectual Property

All content available on the Menkaart Creative website, including logos, product images, graphics, text, designs, branding, and other materials, belongs to Menkaart Creative or is used with appropriate permission.

You may not reproduce, modify, distribute, sell, or use our content for commercial purposes without prior written permission.

12. Third-Party Services

Our website may use third-party services such as payment gateways, delivery partners, analytics tools, or other service providers.

These services may have their own terms and privacy policies. Menkaart Creative is not responsible for the independent policies or practices of third-party service providers.

13. Website Availability

We aim to keep our website available and functioning properly. However, temporary interruptions may occur due to maintenance, technical problems, updates, internet issues, or circumstances outside our control.

We do not guarantee that the website will always be available, error-free, or uninterrupted.

14. Limitation of Responsibility

Menkaart Creative will take reasonable steps to provide accurate products and services. However, we are not responsible for losses or delays caused by circumstances outside our reasonable control, including courier delays, technical failures, incorrect information supplied by customers, or events beyond our control.

Nothing in these terms is intended to limit any rights that customers have under applicable law.

15. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, products, website, or applicable requirements.

The updated version will be published on this page with a revised “Last updated” date.

16. Governing Law

These Terms of Service shall be interpreted in accordance with the applicable laws of India.

Any disputes will be subject to the jurisdiction of the appropriate courts, as applicable under Indian law.

17. Contact Us

If you have questions regarding these Terms of Service, your order, or our products, please contact Menkaart Creative using the contact details provided on our website.

Menkaart Creative

Thank you for choosing Menkaart Creative.